Return and Replacement Policy
You can request a return or replacement within 14 days of receiving your order under the following conditions:
- Damaged or Defective Products:
If the product is damaged or defective upon delivery, you are eligible for a return or replacement. - Incorrect Items:
If you receive the wrong item, you can request a replacement or return it for a full refund. - Change of Mind:
If you change your mind, returns will be accepted provided:- The item is unused and in its original condition.
- All original packaging, tags, and accessories are intact.
2. Process for Returns and Replacements
- Initiate a Request:
- Contact us via email at parvinrana573@gmail.com or call us at +91 9467786727 within 14 days of receiving your product.
- Provide your order number, proof of purchase, and reason for return or replacement.
- Approval:
- Once your request is reviewed, we will approve or decline the return or replacement based on our policy criteria.
- Approved requests will receive return instructions, including the return shipping address.
- Return the Product:
- Ship the product back to us in its original condition with all packaging and accessories.
- For damaged, defective, or incorrect items, we will cover the return shipping costs. For other returns, customers are responsible for shipping fees.
- Inspection:
- Once we receive the returned product, it will be inspected to ensure it meets our return policy.
3. Refund Policy
Refunds will be issued under the following conditions:
- Approved returns for which replacement is not requested.
- Refunds will be credited within 7-10 business days after the returned item passes inspection.
Refunds will be credited to your original payment method.
4. Non-Returnable Items
The following items are not eligible for returns or replacements:
- Items marked as "Final Sale" or "Non-Returnable."
- Personalized or custom-made products.
- Items damaged due to misuse or mishandling.
5. Cancellations
- Orders can be canceled before they are shipped for a full refund.
- If the order has already been shipped, it must be returned under the conditions outlined above.
6. Contact Us
For assistance with returns, replacements, or refunds, please reach out to us:
Email: parvinrana573@gmail.com
Phone: +91 9467786727
We are committed to ensuring customer satisfaction and making your experience with Mursea hassle-free!
