Shipping Policy
Effective Date: [4-12-2024]
At Mursea, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines our shipping process, timelines, and related terms to ensure you have a smooth shopping experience.
1. Order Processing Time
- Dispatch Time:
All orders are processed and dispatched the next business day after the order is placed. - Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Timeline
- Estimated delivery time is 5-6 business days from the date of dispatch.
- Delivery times may vary slightly based on your location or unforeseen circumstances such as weather or courier delays.
3. Shipping Charges
- Standard Shipping:
Shipping charges, if any, will be clearly stated at checkout. - Free shipping may be offered on certain orders or promotions, as specified on our website.
4. Shipping Confirmation
- Once your order is dispatched, you will receive a confirmation email with tracking details.
- You can use the tracking number to monitor your shipment’s progress until it reaches you.
5. Shipping Locations
We currently ship to locations within [India]. For international orders, delivery timelines and charges may vary.
6. Delayed or Lost Shipments
While we strive to ensure timely delivery, delays may occur due to factors beyond our control. If your order has not arrived within the expected timeframe, please contact us at parvinrana573@gmail.com or call us at +91 9467786727 for assistance.
7. Incorrect or Undeliverable Addresses
- Ensure that the shipping address provided is accurate and complete.
- Orders returned due to incorrect or incomplete addresses may incur additional shipping charges for redelivery.
8. Damaged or Missing Items
- If your order arrives damaged or with missing items, please contact us within 48 hours of delivery.
- Provide photos of the package and its contents for us to address the issue promptly.
9. Contact Us
For questions or concerns about shipping, feel free to reach out to us:
Email: parvinrana573@gmail.com
Phone: +91 9467786727
Thank you for shopping with Mursea. We’re committed to delivering your products safely and on time!
